In early November 2024, the Mermaid Goodies Party Pack Purple Edition, marketed as “safe for all kids,” went viral on social media for all the wrong reasons. A netizen named Mona posted a heartfelt video about her daughter, Izara, who suffered a severe allergic reaction after eating pistachio nuts that was included in the goodies. Mona also claimed that the pistachios were expired, which she believes contributed to her daughter’s distressing situation. As the post gained traction, partybybella.com was flooded with comments from other parents reporting similar allergic reactions in their children after consuming the same nuts. The viral post quickly escalated into accusations of false labeling, with many demanding that the company take responsibility and address the issue.
Addresses Safety Concerns Regarding Mermaid Goodies Party Pack Purple Edition
Partybybella.com is truly apology for all of the families that had experienced following reports of allergic reactions because of the pistachio nuts that was include in our Mermaid Goodies Party Pack Purple Edition. Hearing about stories like Ms. Mona’s, where her daughter Izara faced a severe allergic reaction, has deeply affected us. Ensuring the safety and well-being of our customers, especially children, has always been and will always remain our top priority.
Immediate Actions Taken:
- Product Recall: We have initiated an immediate recall of all Mermaid Goodies Party Pack Purple Edition products to prevent any further risks. Customers are urged to stop using this product immediately and follow the recall instructions provided on our website.
- Investigation Launched: An investigation was done to determine the root cause of these incidents, including the presence of pistachio nuts and the claim regarding expired items. We are working closely with suppliers and quality control teams to uncover exactly what was happened.
- Customer Support Hotline: We have set up a dedicated hotline at 03 2118 9868 and email support, pbbcomplain@gmail.com to assist the affected families and answer any questions customers may have.
Our Commitment to Transparency and Safety:
We take full responsibility for ensuring our products meet the highest safety standards. While the Party Pack was labeled as “safe for all kids,” we acknowledge that this may not have sufficiently addressed potential allergy that may happen to the kids. Moving forward, we are implementing more strict labeling practices and revisiting our production and quality assurance processes to ensure this unwanted situation never happens again.
To families impacted by this incident, we extend our deepest apologies. We are committed to making things right and supporting you during this time. Please know that we are here to help and that your concerns will guide every step we take from here.
Next steps:
- For detailed recall instructions and updates on the investigation, please visit partybybella.com
- If your child have been affected, please contact our support team for assistance.
- Additional updates will be shared on our social media platforms and website as the investigation progresses.
A Message from Our CEO:
“As a company built around celebrating life’s special moments, we are aware that one of our products has caused harm to the families. I want to personally assure you that we are doing everything in our power to address this issue immediately and transparently. Your trust means everything to us, and we will work tirelessly to earn it back.” – Nursabila Ramli, CEO of partybybella.com
partybybella.com remains committed to the safety and satisfaction of our customers. We are listening, we are learning, and we will do better.
Contact Information: Amir Aiman
Public Relation Manager
amiraiman@gmail.com
partybybella.com
END OF RELEASE
Rationale: The press release provides a comprehensive account of the issue, actions taken, and future commitments. It maintains a professional tone while expressing empathy and accountability.